Frequently Asked Questions
General Tour Information:
1. What types of tours does Excursions.City offer?
Excursions.City provides a variety of tours, including:
• Group Tours
• Private Tours
• Multi-Day Tours
• Transfers
• Themed Tours (e.g., culinary)
2. Are tours available in multiple languages?
Yes. Group tours are offered in several languages, including English, German, French, Italian, and Spanish. Private tours can be arranged in additional languages.
3. How can I book a tour?
Tours can be booked directly through the Excursions.City website.
4. What is the cancellation policy?
Cancellation policies may vary depending on the specific tour. It's recommended to review the terms and conditions provided during the booking process.
5. Are the tours suitable for children?
Many tours are family-friendly. However, certain tours, such as those to Auschwitz-Birkenau, may have age recommendations due to the sensitive nature of the content.
6. Are the tours wheelchair accessible?
Accessibility varies by tour. For instance, the Auschwitz-Birkenau tour is not wheelchair accessible due to uneven terrain and lack of ramps. It's advisable to check the specific tour details or contact Excursions.City directly for accessibility information.
7. What should I wear or bring on a tour?
Comfortable walking shoes and weather-appropriate clothing are recommended. For certain tours, such as Auschwitz-Birkenau, bringing a valid ID or passport is mandatory.
8. Are meals included in the tours?
Some tours include meals or food tastings, while others do not. Details about inclusions are provided in the tour descriptions.
9. Can I customize a tour itinerary?
Yes. Excursions.City offers personalized travel plans, including customized itineraries, accommodations, and activities across European countries.
10. How can I contact Excursions.City for more information?
You can reach out through the Contact Us page on their website.
Specific Tour Details:
11. How far is Auschwitz from Kraków, and how long does the tour take?
Auschwitz is approximately 66 km from Kraków, with a travel time of about 1.5 hours by car. The full tour, including transportation and guided visit, typically lasts around 7 hours.
12. Are there any restrictions on items I can bring to Auschwitz?
Yes. Bags larger than 30x20x10 cm are not permitted inside the museum. Larger items can be stored securely in the tour vehicle.
13. What should I bring for the Auschwitz tour?
A valid ID or passport is required for entry. It's also advisable to wear comfortable shoes and dress appropriately for the weather.
14. Are there any health considerations for the Auschwitz tour?
The tour involves a significant amount of walking on uneven surfaces. It's not recommended for travelers with heart problems or other serious medical conditions.
15. What is the Wieliczka Salt Mine, and why is it significant?
The Wieliczka Salt Mine is a UNESCO World Heritage site known for its underground tunnels, chapels, and sculptures carved from salt. It's a testament to centuries of mining history and artistry.
16. Are there any age restrictions for the Wieliczka Salt Mine tour?
There are no specific age restrictions, but the tour involves descending and ascending numerous stairs, which may be challenging for very young children or individuals with mobility issues.
17. What is the Schindler's Factory tour about?
The Schindler's Factory tour explores the history of Kraków during World War II, focusing on Oskar Schindler's efforts to save Jewish workers. The museum offers exhibits detailing life under Nazi occupation.
18. Are there any themed tours available?
Yes. Excursions.City offers various themed tours, including culinary adventures, historical walks, and cultural experiences.
19. Can I book airport transfers through Excursions.City?
Yes. They offer private transfers between Kraków and the Kraków Balice Airport, as well as other destinations.
Still have a question?
Don't hesitate to dispel your doubts by contacting our experienced Team